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Customer Service Team / Call Center

Customer Service Representatives are available Monday through Friday, 8:30 AM to 6:30 PM EST.  If your call is received during non-business hours, you will have the option to leave a voicemail message for a return phone call the next business day.  You can also submit your question to us at any time via email; to do so, please select the link below.  

Employees / Participants			Employers / Financial Intermediaries
Retirement Account 800-530-1272 (toll-free) or 315-735-5670 Email	Flex Account 800-856-1816 (toll-free) or 713-939-5858 Email		Retirement Account 866-401-5272 (toll-free) or 315-292-6900	Flex Account 800-856-3539 (toll-free) or 713-460-4850

Information About BPAH Services

General			Retiree Health (for Plan Sponsors and Financial Intermediaries)
866-401-5272 (toll-free) or 315-292-6900			Ken Pliszka 315-703-8987 kpliszka@bpah.com	Sharon Rainka 315-703-8919 srainka@bpah.com
Defined Contribution Plan Services (for Plan Sponsors and Financial Intermediaries)			Health & Welfare (for Plan Sponsors and Financial Intermediaries)
Robert Malczyk 315-292-6908 rmalczyk@bpah.com (all other channels)	Paul Neveu 603-580-5522 pneveu@bpah.com (Bank Trust Channel)		Ken Pliszka 315-703-8987 kpliszka@bpah.com	Steve Chase 315-703-8986 schase@bpah.com
AutoRollovers			Institutional Trust Services
Sean Arnold 315-292-6941 autorollovers@bpah.com			Stephen Hand 713-460-1000 x1360 shand@bpah.com
Pension Plan Services			Cafeteria Plan Services
Ken Pliszka 315-703-8987 kpliszka@bpah.com	Vince Spina 315-703-8999 vspina@bpah.com		Jesus Herrera 713-744-3801 jherrera@bpah.com