Login Help - Frequently Asked Questions
| Question 1 : How do I login to the website? | ||
| Question 2 : I have an account but forgot my password. How can I access my account? | ||
| Question 3 : My account is locked. How can I unlock my account? | ||
| Question 4 : I have received the message "your session has expired", what does this mean? | ||
| Question 5 : If I have a question about my account, who should I call? | ||
| Question 6 : What is the recommended browser for this website? | ||
| Question 7 : Why does my Password/PIN need to be secure? | ||
| Question 1 : How do I login to the website? | ||
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Enter your SSN and PIN on the Participant Account Access login screen. Click "Login". |
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| Question 2: I have an account but forgot my password/PIN. How can I access my account? | ||
| To request a new Password/PIN: | ||
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Please use the BPAline voice system to request a new PIN number 315-735-5670 (Utica, NY) or 800-530-1272 (toll-free) Enter your Social Security Number When prompted to enter your PIN, press "0 0 (zero zero) followed by the pound sign(#) to request a new PIN number. You will receive a letter containing your new PIN number by mail in 4 to 5 business days. |
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Question 3 : My account is locked. How can I unlock my account? To unlock your account, please contact customer service by calling 315-735-5670 (Utica, NY) or 800-530-1272 (toll-free). Customer Service Representatives are available available Monday through Friday, 8:30 am to 6:00 pm EST. |
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| Question 4 : I have received the message "your session has expired", what does this mean? For security reasons, the system will expire your session after a specified time of inactivity. You will need to login again to access your account. |
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| Question 5 : I have a question about my account, how can I contact Customer Service? Customer Service Representatives are available available Monday through Friday, 8:30 am to 6:00 pm EST. Please call 315-735-5670 (Utica, NY) or 800-530-1272 (toll-free). |
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| Question 6 : What is the recommended browser for this website? To access our online systems, Microsoft Internet Explorer (version 7.0 or above) or Netscape Navigator (version 6.0 or above) is required. For best results, please use the Internet Explorer 6.0 (or newer) Web browser with all of the latest security patches and 128 bit encryption. If you are having trouble, please update your Web browser to the newest version. |
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| Question 7 : Why does my Password/PIN need to be secure? You Password/PIN should be secured to protect your account from unauthorized access. For security purposes, the system will automatically lock your account if someone does attempt to login to your account too many times with an incorrect password. This helps to prevent unauthorized access to the account by someone trying many combinations of passwords. |
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